THIS MONTH · 9 SHIPPED

Checkout bug on mobilefixed 2h

Ramadan landing pageshipped

Theme & app updatesdone

Bundle section buildin progress

Q4 speed reviewscheduled

Every month

Fixes

Updates

Campaigns

Reporting

Same developersNo lock-in

Shopify Monthly Support

A developer who already
knows your store.

Monthly Shopify maintenance and support for brands in the UAE, Saudi Arabia, and across the GCC. Fixes, updates, campaign builds, and steady improvements — from the same people every month, with no rediscovery every time something breaks.

Get Monthly Support

★★★★★ 5.0 Excellent on Shopify ↗

Shopify✦

GitHub✦

Slack✦

Notion✦

Google Analytics✦

Cloudflare✦

n8n✦

Shopify✦

GitHub✦

Slack✦

Notion✦

Google Analytics✦

Cloudflare✦

n8n✦

What's included

A store that keeps getting better

Five things covered every month, whether or not anything breaks.

Theme & app updates

Updates applied on a staging copy and checked before they touch your live store — because the update that breaks a storefront is nearly always the one applied straight to production.

Theme customization

Section tweaks, layout changes, new blocks, seasonal restyling — the steady stream of storefront changes that would otherwise sit in a backlog waiting for a project to be scoped.

Speed optimization

Core Web Vitals watched between releases and tuned as they drift — because every app install and image upload costs a little, and nobody notices until it has added up.

Custom coding

The non-complex custom work: a bespoke section, a Liquid tweak, an app that needs bending into shape. Larger builds get quoted separately rather than quietly eating your month.

Fixes, when they're needed

The broken checkout, the misaligned banner, the app that stopped syncing. Reported in the morning, usually resolved the same day — no scoping call for a ten-minute job.

How we work

Month one is the slow one. On purpose.

We learn your store properly once, so every month after it is fast.

Free · 48 hours

Storefront review

We shop your live store the way a customer does and send back what we'd fix first. Public pages only — it costs you nothing and tells you whether we're worth a conversation.

Month one

Onboarding

Your theme, apps, and integrations documented, a staging copy set up, and access agreed — the groundwork that stops every later request starting with a discovery call.

Every month

The work

A shared queue you set the order of — fixes, updates, campaign builds, improvements. Urgent things jump it; everything else ships in the order you care about.

Monthly

Review

What shipped, what it moved, and what we'd do next — in five minutes, not a slide deck. Including the months where our honest recommendation is to spend less.

Why it matters here

Support that runs on your calendar

An agency in another timezone answers you tomorrow, plans around the wrong holidays, and treats Arabic as a translation problem. We work the same week you do — which matters most in the weeks that actually carry your revenue.

Your working week

We're in the UAE, on Gulf hours and a Sunday–Thursday week. When something breaks on a Sunday morning, it's a working day here rather than a weekend somewhere else.

Built around the real peaks

Ramadan, Eid, White Friday, and National Day are planned for weeks ahead — including the code freeze before your heaviest trading days, not during them.

Bilingual by default

Every change ships in Arabic and English together. RTL never falls a release behind because whoever made the change only checked one direction.

Month to month

No annual lock-in. If a quiet month means you need less, you pay for less — and if we stop being worth it, leaving takes a month's notice and your documentation comes with you.

FAQ

Monthly support questions, answered

What store owners ask us before signing up — answered without the sales pitch.

Do I have to sign an annual contract?+

No. Support runs month to month with a month's notice to stop. We would rather earn the next month than hold you to a year of one — and your theme documentation and access are yours to take whenever you go.

What if we don't use the hours?+

Quiet months happen, and we will tell you when you're paying for more than you need. Unused capacity goes into work you never get around to requesting — speed passes, accessibility fixes, cleaning up apps you stopped using — rather than quietly evaporating.

Do you support stores you didn't build?+

Most of the stores we support, we didn't build. The first month includes documenting your theme, apps, and integrations so we are not rediscovering your setup every time something breaks — that groundwork is what makes later months fast.

How quickly do you respond?+

Anything blocking a sale — checkout, payment, a broken product page — is picked up the same working day. Everything else is queued and prioritised with you. We agree the response times in writing rather than leaving them to goodwill.

How much does monthly support cost?+

A fixed monthly fee based on the size of your store and how much change you expect — a catalogue of 200 products with quarterly campaigns is not the same as 20,000 with weekly drops. Quoted after the free storefront review, with no setup fee.

Every month

A developer who already
knows your store.